FREQUENT QUESTIONS
PRODUCT
SHIPPING
MY ORDER
Can I adjust the size of the strap?
We include a free tool kit (free of charge) with all orders to help you adjust the belt correctly.
Please see this guide and follow the instructions carefully to adjust the size of your strap.
What movements do they use?
We use Seiko automatic movements such as NH34, NH35 NH36, NH38, NH70, NH72, VK63, VK64 and VK61.
Recognized worldwide, these movements guarantee an impeccable performance that adapts to your daily rhythm.
Do you have a warranty?
Yes, all our watches come with a 2 year warranty covering any manufacturing defects , particularly in the movement, to ensure the best performance.
If you report any functionality errors or other problems, please contact us.
Can I remove the Seiko logo?
Sure! Simply add the desired watch to your cart and include a note in the cart section that says: "No Seiko logo". We'll take care of the rest.
I like a watch, but I want another strap/dial.
We can create your 100% customized piece. Just contact us via WhatsApp or use our configurator and together we will explore all the possibilities. You will have an answer in less than 24 hours.
Where are the watches assembled?
We assemble as many of our watches as possible in Seville, but to reduce waiting times for our customers, we can use partner workshops in other cities in Spain. Some custom watches may be assembled outside the country because certain workshops do not sell their parts separately. In such cases, you will be notified before your watch is assembled.
If you have any questions about the assembly site, please do not hesitate to contact us, as our mission is to guarantee your complete satisfaction.
Are you affiliated with Seiko?
No, not in any case.
We use original Seiko automatic movements for their quality and reliability. Each watch is then assembled with customized parts, exclusive to each client.
Can I customize my own watch?
Of course! We are committed to making your dream watch a reality. Customize every detail, from the dial and hands to the case and strap, to create a watch that perfectly suits your style.
Design the watch of your dreams with our experience, contact us to start creating!
Are they water resistant?
Our watches have a water resistance of 3ATM, which means they are designed to withstand everyday situations such as splashes or rain. However, we do not recommend using them for swimming or diving.
Several factors can affect water resistance, such as a poorly screwed crown, a sudden shock or a change in temperature.
If you need more water resistance for swimming, please inform us before placing your order. Our Seville workshop can install reinforced gaskets to improve water resistance. This service has an additional cost of 49,95 €.
Finally, please note that any indications on the dials are purely decorative and do not reflect the actual water resistance level of the watches.
I can't find the watch I'm looking for
Given the thousands of possible combinations, we cannot show them all on our website.
Please contact us via WhatsApp or Instagram with the model you are interested in, and we will assemble it as a custom order exclusively for you.
We're here to help you create the perfect watch!
What is a Seiko Mod?
A Seiko Mod is a special hand-assembled watch that uses a high-end Seiko automatic or hybrid movement combined with premium aftermarket components, typically made of 316L stainless steel.
These custom watches offer the reliability of original Seiko mechanisms with a unique design tailored to your style.
Are there any offers available?
Of course! In addition to our free worldwide shipping, we have a special promotion: get a 15% discount on your order when you buy 2 or more watches.
We also offer attractive wholesale prices for jewelry stores or companies interested in our unique watches, with a minimum order of only 10 units.
Don't hesitate to contact us and take advantage of these incredible offers!
Shipping times
All orders are processed within 24/48 business hours.
Once processed we normally need 6-10 working days to assemble your watch and go through the relevant quality tests and testing phases. After that, the shipping time can vary between 2-4 working days, depending on the selected shipping method and the destination country.
In total, the process usually takes approximately 7-15 business days.
Note: Custom watches may require an additional 3-5 business days.
Do you ship internationally?
Yes! We offer free worldwide shipping on orders over 150€. Delivery times may vary depending on the destination country.
Will I have to pay import duties?
No, there will be no additional charges. We cover all taxes and duties, guaranteeing a smooth delivery.
The price you see is the total amount due, no surprises when you receive it.
Where is my order confirmation?
Your order confirmation is automatically sent to your email when you complete your purchase. If you do not receive it within 24 hours, please contact us by email to verify possible incidents.
⚠️ Before writing to us:
- Check your spam or junk mail folder, as it may be there.
How can I track my order?
Once your watch has been shipped, you will receive e-mails constantly updating you on the status of your order.
🔍 If you don't find it in your inbox:
- Check your spam or junk mail folder.
- If you don't see it yet, write us by whatsapp.
✈️ Buy with confidence! Your watch will arrive safely and securely with no hidden costs.
Can I cancel my order?
You have a short lead time between purchase and start of processing. If you contact us by email immediately after placing the order, we may be able to cancel it in time.
📅 Important:
- Cancellations can only be made within 24 hours of purchase.
- After this period, the order will be in process or shipped, but you can return it upon receipt.
Can I exchange or return my watch?
✅ Returns: We accept returns within 30 days of receipt, provided the item is unused, in perfect condition and in its original packaging (with tags).
🔄 Exchanges: We offer exchanges at no additional cost for shipping errors or damaged packages.
❌ Exception: We do not apply this policy to customized watches.
Process: If you request a return, we will provide you with the most appropriate return address. For questions about sizes or details, please write to us.
ANY OTHER QUESTIONS?
CONTACT US