Frequently Asked Questions
PRODUCT
SHIPMENT
MY ORDER
Can I adjust the strap size?
We include a free tool kit with every order to help you adjust the strap correctly.
Consult this guide and follow the instructions carefully to adjust the size of your strap.
What movements do they use?
We use Seiko automatic movements such as NH34, NH35, NH36, NH38, NH70, NH72, VK63, VK64, and VK61 .
Globally recognized, these movements guarantee flawless operation that adapts to your daily rhythm.
Do they have a warranty?
Yes, all our watches come with a 2-year warranty covering any manufacturing defects , particularly in the movement, to ensure the best performance.
If you report any functionality errors or other problems, please contact us.
Can I remove the Seiko logo?
Sure! Simply add the desired watch to your cart and include a note in the cart section that says, "No Seiko logo." We'll take care of the rest.
I like a watch, but I want a different strap/dial.
We can create a 100% personalized piece for you. Just contact us via WhatsApp or use our configurator and together we'll explore all the possibilities. You'll receive a response in less than 24 hours.
Where are watches assembled?
We assemble as many of our watches as possible in Seville , but to reduce waiting times for our customers, we may use partner workshops in other cities in Spain . Some custom watches may be assembled outside the country because certain workshops do not sell their parts separately. In such cases, you will be notified before your watch is assembled.
If you have any questions about the assembly location, please don't hesitate to contact us, as our mission is to ensure your complete satisfaction.
Are they affiliated with Seiko?
No, under no circumstances.
We use genuine Seiko automatic movements for their quality and reliability. Each watch is then assembled with custom-made parts, exclusive to each client.
Can I customize my own watch?
Absolutely! We're committed to making your dream watch a reality. Personalize every detail, from the dial and hands to the case and strap, to create a timepiece that perfectly matches your style.
Design the watch of your dreams with our expertise. Contact us to get started!
Are they water resistant?
Our watches have a water resistance of 3 ATM , which means they are designed to withstand everyday situations such as splashes or rain . However, we do not recommend using them for swimming or diving.
Several factors can affect water resistance, such as a poorly screwed crown, a sudden impact, or a change in temperature.
If you require greater water resistance for swimming, please inform us before placing your order. Our workshop in Seville can install reinforced seals to improve water resistance. This service has an additional cost of €49.95.
Finally, please note that any markings on the dials are purely decorative and do not reflect the actual water resistance level of the watches.
I can't find the watch I'm looking for
Given the thousands of possible combinations, we cannot display them all on our website.
Please contact us via WhatsApp or Instagram with the model you are interested in, and we will assemble it as an exclusive custom order just for you.
We're here to help you create the perfect watch!
What is a Seiko Mod?
A Seiko Mod is a special hand-assembled watch that uses a high-end Seiko automatic or hybrid movement , combined with premium aftermarket components, typically made of 316L stainless steel .
These personalized watches offer the reliability of original Seiko mechanisms with a unique design tailored to your style.
Are there any offers available?
Of course! In addition to our free worldwide shipping , we have a special promotion: get 15% off your order when you buy 2 or more watches .
We also offer attractive wholesale prices for jewelry stores or companies interested in our unique watches , with a minimum order of only 10 units .
Don't hesitate to contact us and take advantage of these incredible offers!
Shipping times
All orders are processed within a maximum of 24/48 business hours.
Once processed, we typically need 6-10 business days to assemble your watch and pass the necessary quality control checks and testing phases. After that, shipping time can vary between 2-4 business days , depending on the shipping method selected and the destination country.
In total, the process usually takes approximately 7-15 working days .
Note: Custom watches may require an additional 3-5 business days .
Do you ship internationally?
Yes! We offer free worldwide shipping on orders over €150 . Delivery times may vary depending on the destination country.
Will I have to pay import taxes?
No, there will be no additional charges. We cover all taxes and duties , guaranteeing a hassle-free delivery.
The price you see is the total to pay, with no surprises when you receive it.
Where is my order confirmation?
Your order confirmation is automatically sent to your email address upon completion of your purchase. If you do not receive it within 24 hours , please contact us by email to check for any issues.
⚠️ Before writing to us:
- Check your spam or junk mail folder, as it might be there.
How can I track my order?
Once your watch has been shipped, you will receive emails constantly updating you on the status of your order.
🔍 If you can't find it in your inbox:
- Check your spam or junk mail folder.
- If you still can't see it, write to us on WhatsApp .
✈️ Buy with confidence! Your watch will arrive safely and with no hidden costs.
Can I cancel my order?
You have a short window between purchase and the start of processing. If you contact us by email immediately after placing your order, we may be able to cancel it in time.
📅 Important:
- Cancellation is only possible within 24 hours of purchase.
- After this period, the order will be in process or shipped, but you can return it upon receipt.
Can I exchange or return my watch?
✅ Returns: We accept returns within 30 days of receipt, provided the item is unused, in perfect condition and in its original packaging (with tags).
🔄 Exchanges: We offer exchanges at no extra cost for shipping errors or damaged packages.
❌ Exception: We do not apply this policy to personalized watches .
📦 Process: If you request a return, we will provide you with the most suitable return address. For questions about sizes or other details, please contact us.
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