Privacy Policy

Last updated: October 8, 2024

This Privacy Policy describes how Luxe Craft Custom Watches (the “Site,” “we,” “our”) collects, uses, and discloses your personal information when you visit our Site, use our Services, or make a purchase on luxecft.com (the “Site”) or communicate with us in connection with the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” or “your” refers to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically, including changes to reflect our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the “Last Updated” date, and take any additional steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide our services, we collect and have collected personal information about you from various sources over the past 12 months, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide or improve the services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION DO WE COLLECT

The types of personal information we collect about you depend on how you interact with our site and use our services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

The information you provide to us directly through our services may include:

  • Contact details , including your name, address, phone number, and email address.
  • Order information , including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information , including your username, password, security questions, and other information used for account security purposes.
  • Customer support information , including information you choose to provide to help you communicate with us, for example, when sending a message through the services.

Some features of the services may require you to provide us with certain additional information about yourself. You can choose not to provide this information, but doing so may limit your ability to use or access those features.

INFORMATION WE COLLECT ABOUT YOUR USE

We may automatically collect certain information about your interaction with the services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the services.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

  • Companies that support our site and services, such as Shopify.
  • Our payment processors, who collect your payment information (e.g., bank account number, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, to perform our contract with you.
  • When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.

HOW WE USE YOUR PERSONAL INFORMATION

  • Provision of Products and Services . We use your personal information to provide you with services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions; creating, maintaining, and updating your account; coordinating shipping, facilitating any returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to pair your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

  • Marketing and Advertising . We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or post, and showing you advertisements for our products or services. This may include using your personal information to enhance the advertising of our services on our site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.

  • Security and Fraud Prevention . We use your personal information to identify, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other login information with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website for you and other customers, in accordance with Article 6(1)(f) of the GDPR.

  • Communication with You and Service Improvement . We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to respond to your requests, provide you with effective services, and maintain or improve our business relationship with you, in accordance with Art. 6 (1) (f) of the GDPR.

COOKIES

Like many websites, we use cookies on our site. For specific information about the cookies we use related to the operation of our Shopify store , please visit https://www.shopify.com/legal/cookies . We use cookies to improve and optimize our site and services (including remembering your actions and preferences), for analytics, and to better understand user interaction with the services (in our legitimate interest to administer, improve, and optimize the services). We also allow third-party service providers to use cookies on our site to better personalize services, products, and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can configure your browser to delete or reject cookies using its settings. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some services, including certain features and general functionality, to malfunction or become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

Please note that your browser may allow you to transmit a "do not track" signal, and like many websites, our site is not designed to respond to those signals. For more information about "do not track" signals, please visit http://www.allaboutdnt.com/ .

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for order fulfillment, legitimate purposes, and other purposes described in this Privacy Policy. Such circumstances may include:

  • With suppliers or other third parties who perform services on our behalf (for example, IT, administration, payment processing, analytics, customer support, data storage, fulfillment, and shipping).
  • We use your information with business and marketing partners to provide services and advertising for you. Our business and marketing partners will use your information in accordance with their own privacy policies.
  • When you direct us to, request, or consent to the disclosure of certain information to third parties, such as to send products or through social media widgets or login integrations, with your consent.
  • With our affiliates or within our corporate group, in our legitimate interests to operate a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal and sensitive personal information about users for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

CATEGORY RECIPIENT CATEGORIES
Identifiers such as basic contact details and certain account and order information - Suppliers and third parties who perform services on our behalf (such as internet service providers, payment processors, compliance partners, customer support partners, and data analytics providers) - Business and marketing partners - Affiliates
Personal information in categories listed in the California customer records statute, such as basic contact details and certain account and order information Same as in the previous category
Commercial information such as order information, purchase information, and customer support data Same as in the previous category
Internet activity or other similar network activity, such as usage data Same as in the previous category
Geolocation data such as locations determined by an IP address or other technical measures Same as in the previous category

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

THIRD-PARTY WEBSITES AND LINKS

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public communities, including information you share on third-party social media platforms, may be visible to other users of the services and/or users of those third-party platforms, without limitation as to its use by us or a third party. The inclusion of these links does not, in and of itself, imply any endorsement of the content on such platforms or of their owners or operators, except as stated within the services.

DATA ON MINORS

These services are not intended for use by minors, and we do not knowingly collect any personal information about minors. If you are the parent or guardian of a minor who has provided us with their personal information, you can contact us using the contact details below to request that this information be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under the age of 16.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Furthermore, any information you send us may not be secure during transmission. We recommend that you do not use unsecured communication channels to transmit confidential or sensitive information.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

YOUR RIGHTS

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may refuse your request as permitted by law.

  • Right of Access / Knowledge : You may have the right to request access to the personal information we hold about you, including details related to how we use and share your information.
  • Right to Delete : You may have the right to request that we delete the personal information we hold about you.
  • Right to Correct : You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to Portability : You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.
  • Restriction of Processing : You may have the right to ask us to stop or limit our processing of your personal information.
  • Withdrawal of Consent : When we rely on consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
  • Manage Communication Preferences : We may send you promotional emails, and you can opt out of receiving these at any time using the unsubscribe link included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection authorities here .

INTERNATIONAL USERS

Please note that we may transfer, store, and process your personal information outside of your country of residence. Your personal information is processed by our staff, external service providers, and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant UK competent authority, as appropriate, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please call or email us at info@luxecft.com or contact us at Calle de Hermosilla 48, 1º Dcha, Madrid, M, 28001, ES .

For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.